The Ultimate Guide to Choosing a Local Cleaning Service
Choosing a trustworthy and reliable local cleaning service
is an important decision. You are allowing strangers access into your home or
business. So you want to ensure you get them properly and select the best
company to meet your needs. This guide covers key factors to research when
selecting a cleaning service. Questions to ask during interviews, red flags to
watch out for and tips for managing the service quality long term. Putting in
the legwork upfront will set your cleaning service relationship up for success.
Determine Your Cleaning Needs
Before researching individual Local cleaning service companies, outline what cleaning tasks you want taken care of by a
professional service. This will help match you with a cleaning service that
offers the relevant services you require. Consider whether you have residential
or commercial needs. If you want recurring or one time cleaning and identify
any specialty cleaning tasks like deep cleaning, organizing or window washing.
Typical residential cleaning services cover general house
cleaning tasks like:
• Vacuuming floors
• Mopping floors
• Dusting surfaces
• Cleaning bathrooms
• Cleaning kitchen
• Making beds
• Changing bed sheets
• Pet hair removal
• Decluttering spaces
The frequency is tailored to what the client wants whether
that is weekly, biweekly, monthly or a one-time deep cleaning service.
Commercial office cleaning is done during or after business
hours. Services may include:
• Disinfecting surfaces
• Kitchen cleaning
• Bathroom cleaning and restocking
• Glass/window cleaning interior and sometimes exterior
• Commercial carpet cleaning
• Floor waxing and buffing
• Emptying trash bins
• Tidying waiting room areas
Some companies even offer special services like pressure
washing building exteriors. Discuss all your expectations for cleaning the
business space with prospective companies.
Specialty Cleaning Services
Beyond basic cleaning some local providers offer other
specialty services like:
• Deep cleaning - intensive cleaning less frequently
• Move-in/move-out cleaning
• Post construction cleaning
• Green cleaning with eco-friendly products
• Clutter organizing and removal
• Window cleaning - interior and exterior
• Garage cleaning and organization
• Carpet steam cleaning
• Upholstery steam cleaning
Research Local Cleaning Companies
Once you establish your ideal cleaning service package.
Research options in your area. Local cleaning service Dedham small businesses are ideal
over large chains because they invest more personally into building a
relationship with each client. Here are a few ways to find top contenders near
Best Online Reviews
Online review sites like Google, Facebook and Yelp allow you
to view unbiased customer testimonials. Pay attention to 5 star rated companies
with a long history and many positive reviews. Look for keywords in reviews
like “trustworthy”, “reliable”, “friendly” and “detailed” cleaning.
Friends, family, neighbors or colleagues likely have
cleaning services they can recommend to you. Speaking to someone you know who
has directly worked with a company can reveal helpful insight you would not
find in an online review.
Look for certifications like eco friendly green cleaning
training or carpet and rug cleaning certifications. Specialized institute
training shows proactive investment into industry best practices.
Interview & Get Estimates
Once you compile a list of a few potential cleaning
companies. Set up in-person estimates and interviews. These conversations are
your chance to evaluate if a company will best serve your household or business
needs. Prepare questions ahead of time about their specific services, products,
pricing, hiring process, insurance policies, scheduling flexibility and
anything else important to you.
Here are some important areas to discuss:
Verify what tasks are covered in their cleaning packages.
Are there any extra fees like drive time fees in rural areas? Take them room by
room to tailor the cleaning checklist to your space.
Companies should provide a written pricing list or an online
pricing calculator. Discuss regular rates for weekly, biweekly or monthly
service. Confirm if there are special rates for first time deep cleaning or
move in/out service. Make sure to communicate your budget constraints right
Employer Screening & Insurance
Ask about employee screening and background check process
before hiring. Well established companies thoroughly vet employees before
allowing them to enter a client home or business alone. Make sure the company
carries general liability insurance or bonding to cover any potential onsite incidents.
Reputable cleaning companies take safety and accountability seriously.
Scheduling & Cancellations
Understand the standard booking procedures and how far in
advance regular service slots fill up. Ask about cancellation policies in case
of illness or last minute travel. There should be no burdensome fees but rather
flexibility to reschedule for convenience.
Red Flags to Watch
While most cleaning professionals are earnestly trying to
provide quality service. There are a few concerning warning signs to watch out
for when evaluating cleaning companies.
Dramatically cheap pricing likely signals cut corners or
inexperienced staff. Employees accepting wages well below market rate indicates
higher turnover risk rather than sustainable careers. The adage “you get what
you pay for” often carries truth in the cleaning business.
No Proper Licences
Legitimate cleaning businesses in most states need to
register as an LLC and obtain local operating permits. Independent contractors
should carry their own individual business licences. Lack of proper
documentation could leave liability gaps putting your property at risk.
Lack of Transparency
Quality cleaning companies have well defined processes,
ethical hiring standards, competitive pricing and nothing to hide. Watch for
dodged questions, vague answers or pushy sales tactics without transparency. A
truly professional service walks the walk when it comes to best business
Make a Decision
Trust your instinct if a prospective cleaning company seems
like a good fit or not. The right local cleaning service adapts to your
household needs, instills confidence in their professionalism, offers
reasonable competitive pricing and proactively communicates with you.
Trust Your Instincts
You need to establish trust to give highly personal access
to your property. If a company’s sales pitch makes promises that seem too good
to be true. The most successful cleaning service partnerships start with
honesty and transparency from day one.
Managing the Service Quality
Once you select a cleaning company,the work is not done.
Like any service provider relationship you need to verify quality and manage
Maintain an open channel of communication with the company
management and cleaning staff assigned to your home. Politely provide
additional instructions or feedback whenever necessary. Speaking up prevents
resentment on both sides.
Evaluate After First Cleaning
Allow a reasonable grace period for deep cleaning tasks. But
do evaluate if the basic cleaning meets standards after the very first
appointment. Address underperformance promptly rather than allowing
disappointment to build visit after visit.
Address Any Issues
No service relationship goes without occasional bumps in the
road. Voice grievances assertively focusing the criticism on the action not the
person. Every respectable company wants to remedy concerns to a client’s
satisfaction. If they become defensive or dismissive, reconsider the
partnership. Quality cleaning services realize no one is perfect. But make all
efforts to right wrongs.
Choosing a cleaning company requires carefully evaluating
options based on your specific home or office needs. Local small businesses
often provide the most attentive and customized service cleaning packages
compared to mammoth national chains. Ask thoughtful questions, research online
reviews and make comparisons before settling on the best fit cleaner. Approach
the ongoing service relationship as collaborators clearly communicating along
the way. Following these guidelines sets up your new cleaning partnership for a
positive long-term experience maintaining a spotless home or workspace.
Consistent quality professional cleaners become like family. Going beyond just
tidying up to provide dependable support.